Gateway Electronics & Alarms in Decatur, AL Open now

Reviews about Gateway Electronics & Alarms

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  July 05, 2020, by l martindale
  This place of business sell phones that they buy from people, they jailbreak and unlock phones and sometimes do repair. I bought an iPhone 3gs from them that was discounted because it was not in good shape it had two cracks in it. I was going to use it as a replacement until I could buy a new one. I asked them if I could return it just in case the internet doesn’t work for me since that happens when a phone is unlocked. She said yes but there will be a "small" restock fee. I bought it I get home and I have no service at my house which is not normal since I have used two other iPhones that were unlocked at my house and they had good service. So I called the very next day and told them it wouldn’t work so I am going to return it she said that is fine bring it. When I get there the two women are looking at it saying "I don’t think this crack was there, this wasn’t wrong with it" I had the phone for a day I did nothing to the phone the women said we will have to charge you a $50 restock fee I only paid 103.55 for the phone I told her no thank you and left--i will never use them again
• ★ ★ ★ ☆ ☆

  July 30, 2019, by sheila weaks
  Dropped my phones off last Thursday to get unlocked. Was told that it was either $60 each for one day service or $45 each for one week. I chose the one week, as it was cheaper, and I really didn't have to have them. I called yesterday to make sure that they would be ready so that when I got paid today I could get them. I was then informed that they would be closed until Monday because they were going on vacation. They wouldn't even take a check from me for the phones so that I could get them before they went on vacation. I now have to wait until Monday to get them. I am going out of town this weekend and never go on long trips without my phone in case of an incident. So now what am I supposed to do??? Had they told me last week that they were going on vacation, then I would have done the one day service. But because THEY did not call me, and I called them to late in the afternoon, I didn't have enough time to see if I could borrow the money before they closed. Very unprofessional.