Walgreens in Decatur, AL Open now

Reviews about Walgreens

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  February 16, 2019, by Kyla Carman
  UPDATE! I am changing my 1 star rating to 5 stars. The store manager Ms.Carter called me on her day off to let me explain everything that had happened with the Pharmacy Manager (Katrina). Ms. Carter talked to me for over an hour and we had a wonderful talk. I am so thankful she heard me out and was very understanding. To everyone that has had a bad experience PLEASE seek out Ms. Carter ( store manager) I can assue you she will listen to you and try her hardest to fix whatever situation you have. I was under the impression since my situation happened with the Pharmacy Manager that my only choice was to go to corporate but that is incorrect! You can go to the store manager over pharmacy issues. Again, Ms. Carter was on vacation with her family and took time out of her day to call me and she let me talk her ear off until I was a happy customer again. I will also be calling and e-mailing corporate about how thankful I am. Reviews are for every experience NOT just the horrible ones! I have never in my life thought someone was being rude towards me because of me being a white female until I had the worst customer service experience at this Pharmacy by the Pharmacist Manager of all people. The first time I blew it off thinking maybe she was having a bad day but then I had the same attitude from her a second time after seeing and hearing her attitude was opposite towards my husband who is mixed. A few weeks ago I called and asked her about a certain medication and if they had it and being told it would be ordered and she was so rude and proceeded to tell me I was incorrect then my husband who is mix went in there and she was very nice so I blew it off thinking it was a bad moment.. Yesterday, Same thing. I went in there to ask if a certain medication could be transferred and her whole demeanor was very rude toward me AND she kept arguing with me when I was simply asking a question. So, my husband went in there and asked the SAME question and she was 100% opposite AGAIN towards him. So I know now it is because of my race. I told the walgreens employee about what happened and apparently I am not the only white female this woman is rude towards and she has had several complaints. I will be calling corporate and e-mailing. I will make sure this woman will be nice to ALL her customers.